How to Create a Support Ticket with Sufiana

At Sufiana, your satisfaction is our priority. If you ever face an issue with your order, product, or service, our Support Ticket System makes it easy to get help quickly. Follow the simple steps below to create a support ticket and connect with our support team. sufiana.in / sufiana.shop

📝 Step 1: Visit the Support Channel

• Go to our official support email:
  sufianahelp@gmail.com
  

• Or, if you purchased through an online marketplace (Amazon, Myntra, Meesho, Flipkart), you can also raise your concern directly through the platform’s seller support – we’ll receive it instantly.

🆔 Step 2: Share Your Order Details

To help us resolve your issue faster, please include the following details in your message:

• Order ID / Invoice Number

• Registered Mobile Number / Email ID

• Product Name or SKU (e.g., Sufiana Suit – SKU SUFAPP8612)

• Issue Details (e.g., size issue, payment query, exchange request, shipping delay, etc.)

📤 Step 3: Submit Your Request

• Send us your email with the above details.

• If possible, attach screenshots of invoices, payment slips, or product images (in case of damage/defect queries).

✅ Step 4: Receive Your Ticket ID

• Once your request is received, our system will automatically generate a Ticket ID (e.g., SUFSUPXXXX).

• You’ll receive a confirmation email with your ticket number for reference.

⏳ Step 5: Response Time

• Our support team reviews all tickets within 6–8 hours.

• You’ll receive updates on the progress and a resolution email once your ticket is closed.

• If you still need assistance, you can simply reply to the same email, and your ticket will be re-opened.

❤️ Why Use the Ticket System?

• Ensures faster resolution of your queries.

• Helps us keep track of your case until it’s fully resolved.

• Gives you a reference number to follow up anytime.

Still Need Help?

✨ With love,
Team Sufiana – Spreading Smiles, Miles After miles